Refund Policy

1. Who you buy from

NOXI (noxi.ai) is operated by Aidar Akmaev, an individual based in Abu Dhabi, United Arab Emirates. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, so every refund is paid back by Paddle to the payment method you used.

2. What can be refunded

Paid purchases on NOXI are a Pro subscription (monthly or yearly) and one-time balance top-ups. Each of them adds money to your NOXI balance, which is then spent on the documents you create.

• A full refund within 14 days of the payment, if none of the balance that payment added has been spent.
• This applies to the first payment of a subscription, to every renewal and to every top-up.
• Once part of that balance has been spent, the payment is not refundable, except where the law requires it.
• The free monthly balance and the welcome gift are not purchases and cannot be exchanged for money.

3. Cancelling Pro

You can cancel Pro at any time in Settings, Billing, or from the link in any Paddle receipt. After you cancel, you are not charged again. Pro and its balance stay until the end of the period you already paid for, then the account returns to Free.

4. How to ask for a refund

Write to info@noxi.ai from the email on your account, or use the help link in your Paddle receipt (paddle.net). Tell us which payment it is about. We answer within two business days. An approved refund usually reaches your card or account within 5 to 10 business days, depending on your bank.

5. Your rights under the law

Nothing in this policy limits rights you have under the consumer law of your country. If you live in the European Union or the United Kingdom, you can withdraw from a purchase within 14 days. When you start spending the balance, you ask us to start the service right away, and the right to withdraw ends for the part you have used.

6. Misuse

We may refuse a refund when a payment was disputed in bad faith, when the account broke our Terms of Service, or when refunds are being used to get the service for free.

7. Contact

Questions about a payment or this policy: info@noxi.ai. Prices and what each plan includes are on the Pricing page.